Buyer who has not received the package and is refusing to open a dispute via eBay | Community Mentor Help

franceecotoit · 2024-08-23T13:02:19.431000Z

Hello, A buyer is complaining via an EBAY review (without even informing me of the problem beforehand) that the package hasn’t arrived. I file a claim with Mondial Relay, which of course passes the buck and takes weeks to respond, etc. EBAY contacted me and told me that the buyer has to open a dispute through their account for intervention and a refund. After contacting my customer, he refuses to take 2 mins to help us and open a dispute. He wants a refund or another package sent. It’s impossible for me to open a dispute at my level, and the buyer’s report wouldn’t match reality. What do you do when dealing with someone this stubborn? Any top tips? ThAnks

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Buyer who has not received the package and is refusing to open a dispute via eBay | Community Mentor Help | eBay France