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Summary: keita2k10 sold a product shipped via Mondial Relay, but the buyer, who is currently abroad, is asking for it to be sent to another address. The parcel is being held at a relay point and could be returned to the sender after 8 days, which would make a refund possible. koalagris suggests waiting for the parcel to be returned before discussing either reshipping it at the buyer's expense or issuing a partial refund.
Hello, I sold a product a few days ago, I shipped it via Mondial Relay to a pickup point, the parcel arrived and the buyer tells me he is abroad and asks me to send it to another address (which I can't do since the product is at the pickup point for 8 days).
The buyer tells me he never asked for the product to be sent to a pickup point, yet as far as I remember I just clicked on "print the slip," so that surprises me.
So I don't know what happens next, the product will apparently be sent back to the original drop-off locker after 8 days, and I imagine that the buyer will then be refunded?
Thanks in advance for your help or advice
And have a nice day
koalagris
Mentor2 years agoGood evening @keita2k10
An uncollected parcel does not benefit from eBay's customer guarantee, so you'll need to agree with the buyer on a new shipment at their expense OR a refund for the item only = we'll see once you've retrieved the parcel.
Best regards
keita2k10
OP2 years agoThanks for your reply, for now the parcel hasn't been returned to me (stuck at the pickup point for 18 days), we'll see