buyer on the move

Question

Hello, I sold a product a few days ago, I shipped it via Mondial Relay to a pickup point, the parcel arrived and the buyer tells me he is abroad and asks me to send it to another address (which I can't do since the product is at the pickup point for 8 days). The buyer tells me he never asked for the product to be sent to a pickup point, yet as far as I remember I just clicked on "print the slip," so that surprises me. So I don't know what happens next, the product will apparently be sent back to...

koalagris · Accepted Answer

Good evening @keita2k10    An uncollected parcel does not benefit from eBay's customer guarantee, so you'll need to agree with the buyer on a new shipment at their expense OR a refund for the item only = we'll see once you've retrieved the parcel.   Best regards