Buyer and abusive complaint | Community Mentor Help

Anonymous User · 2023-07-19T16:18:25.281000Z

A buyer bought two fairly expensive albums from me. He paid for the two albums separately. Seeing that it was the same buyer and the same address, I prepared a single parcel and sent him a message specifying that the 2 albums were in the same parcel. He never replied. 5 days later, I drop off his parcel at a relay point (a bit of a long delay, public holidays). His relay point being unavailable, he asks me for the parcel tracking number, I send it to him and he makes a scene because there is only one tracking number and not two. And he wants to file a complaint. Yet the two albums were sent, he was informed of this single shipment and did not dispute it. What can I do?

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