Dishonest buyer and abusive non-compliant return | Community Mentor Help

sneakersvintage · 2024-01-19T00:40:10.538000Z

Dishonest buyer Hello, I am dealing with a dishonest and aggressive buyer.The buyer, who is located in Italy, bought a pair of shoes from me and claimed that the item received was not as described. However, I did send the ordered product in the requested size, and in his dispute request to justify his return he included photos of a counterfeit item, a fake pair in a different size.So he requested a return, which I do not accept, because the item he wants to send back to me is a counterfeit. I sent an authentic item, I am honest, so I sent photos proving that the item the buyer wants to return is fake and different from the product I sent. The buyer then insulted me, insulted my family, made up crazy stories; this is aggressive and toxic behavior.So I did not accept his return, it is illegal and against Ebay's rules to exchange counterfeit goods. The dispute was closed in the buyer's favor, which I challenged because it is illegal to receive a counterfeit item. The buyer received his item and was refunded; he insults me and leaves me a negative review. The situation is serious, because the buyer was refunded and still has my item.I do not understand, this is not normal because I am honest, I need help. How can I contest this?I reported the buyer, with no response... This is an Ebay Italy buyer and I am dealing with Ebay France customer service, I feel like there is a communication problem.In addition, the buyer is aggressive, the exchanges are shocking, and I feel like the moderators did not read them. After 18 years on eBay I have never seen behavior like this, I am shocked . I have lost trust in eBay and I am considering stopping selling.Can you help me so I can get justice and recover my money for the sold product.

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Dishonest buyer and abusive non-compliant return | Community Mentor Help | eBay France