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Buyer who still hasn't confirmed receipt of the order he received a week ago
Summary: yoshimitsu59 explains that they were unable to access the funds from a sale because the buyer did not confirm receipt, even though the postal tracking shows that the item was delivered. *miss-tigri* replies that the buyer does not need to validate receipt, and that it is the tracking number that matters, but sometimes delays can occur in eBay’s tracking updates. They advise contacting customer service if the problem persists. yoshimitsu59 thanks them and decides to wait a little longer.
I’d like to find a solution so I can unlock the funds from an item I sold and that he has had in his possession for more than a week now.
I sent the item the day after the sale. Since the buyer was away from home, he doesn’t want to confirm the item as delivered. Even though the postal tracking clearly shows that the item was delivered to his mailbox.
So for more than a week now, I’ve been stuck and unable to access my funds.
Could you give me a solution please?
Thanks in advance
2 comments
*miss-tigri*
Mentor1 year agoHello
The buyer doesn’t have to confirm receipt. The tracking number is what counts, but eBay is a bit behind when it comes to updating tracking info.
If it’s taking too long, contact customer service to sort out the situation.
You’ve made few sales. For an occasional seller, the wait is always longer.
https://www.ebay.fr/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Paiements%20bloqu%C3%A9s&intent=Paiement%20blo&lucenceai=lucenceai&docId=HELP1450
yoshimitsu59
OP1 year agoI’ll wait a little longer then.