Buyer doesn't want to pick up their Mondial Relay package.

Question

Hello everyone. I am facing a difficulty like I had never imagined. One day a bidder wins an auction. So he takes two days to pay (supposedly) the money is blocked by ebay. In his shipping address he puts my phone number. Then the package arrives but he doesn't go to pick it up either. Meanwhile I receive the texts to come collect the package. Not funny, is it!!! I wanted to block him, but the profile doesn't exist! No way to give a bad rating (you can only give positive ones).

koalagris · Accepted Answer

Hello @ypan615766  "In his delivery address he gives my phone number" = no, that is what is automatically done when the buyer hasn’t entered their phone number (the site puts the seller’s), so it’s up to the seller, in that case, to contact the buyer by messaging (otherwise they may not bother to go and pick it up). "prophil doesn't exist" = most likely a purchase made as a guest. In short: contact the buyer, and if the package is returned to you, you’ll need to issue a refund (item only),...