buyer who paid for items from an order and wants to add another one | Community Mentor Help

cirus2116 · 2025-04-11T08:42:39.352000Z

hello everyone,I’m a new seller. A buyer won 3 items. Then, he made me an offer for a 4th that I accepted, but in the meantime, he had paid for the first 3 (!) without waiting for me to send him an invoice. I end up with 2 orders, one of them paid, but I would like to group all the items into a single order.What is the procedure to follow please?Thanks!

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buyer who paid for items from an order and wants to add another one | Community Mentor Help | eBay France