Buyer makes a mistake and asks me to cover the return | Community Mentor Help

yvasoudri_0 · 2025-04-23T22:27:32.159000Z

I’m selling a Region 1 DVD. The buyer pays delivery fees but since I can drop it off to him, he agrees, and the product is brought to the address. Everything’s fine.I then receive a message from the buyer. Region 1 DVD unreadable on his Region 2 player, obviously. He knows nothing about it, apparently it would be me who failed to mention anything about regions even though it’s on the listing, and the photos show a DVD entirely in English... He didn’t know about regions, fine. It’s not my fault.But he thinks it’s now up to me to come and pick up the DVD and that he gets a refund (I have received no notification from eBay of any action on his part so far. Strange). So he made a mistake, not intentionally but a mistake all the same, and I’m the one who has to go get the product? (If I lived in Poland, how would we do it?)I’m not going to pick it up, it’s a matter of principle. I don’t have to travel to fix his mistake. I no longer want to discuss with someone who takes no responsibility and puts everything on me. Since he made the mistake and I made no mistake (except bringing it quickly, but if he gets his delivery fees refunded, I don’t care), what are my rights on the eBay platform? I want eBay to decide. It doesn’t matter who keeps the DVD or who gets/retrieves which money. I can’t find who to contact.Regards.

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Buyer makes a mistake and asks me to cover the return | Community Mentor Help | eBay France