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Buyer who doesn't seem to know what he bought...
Summary: nash_cyberpunk sold a MIDI synthesizer and is worried about a potential dispute with the buyer, who seems confused about how it works. Despite a "no returns" note in the listing, they fear the buyer may claim nonconformity to make a return. max2661953 and *miss-tigri* explain that eBay could still accept a return for nonconformity, even if the item is correctly described. lingma85 emphasizes the importance of properly informing the buyer and suggests improving customer service to avoid disputes, rather than turning to a lawyer. nash_cyberpunk is considering stopping selling on eBay because of the difficulties encountered.
Hello,
I’m asking for your feedback about my situation: a buyer ordered a well-known and rather “rare” MIDI synthesizer from me these days. He did receive it, but two days after delivery he sent me a question saying he doesn’t know how to connect it and asked me how I was doing it. I should point out that I had stated in the listing “returns refused”.
I can sense a dispute coming, along the lines of “oh, but I didn’t know it had to be connected to a master keyboard or a PC to get sound” or “I don’t understand anything about MIDI, refund me!” and since my last eBay experience traumatized me (buyer claiming to have received only half of the item and in the end I lost the full amount of the purchase...), I wanted to know whether, if he opened a dispute for one of those reasons, I would again risk never receiving my money ?
Of course, he still hasn’t released the funds at this point and that’s stressing me out... . I think that if I end up in a dispute for one of these two reasons, I’m clearly going to take legal advice because I can’t take any more of buyers’ bad faith, which, from what I’ve read on this very forum, clearly leaves buyers with the upper hand no matter the nature of their complaint and grievance; private sellers seem to have nothing more than the obligation to send the item and no other rights.
Thanks,
max2661953
·3 years agoHello, @nash_cyberpunk ,
"Return refused" is only for returns for personal convenience. If there's a dispute over a damaged or non-compliant item, you cannot refuse this return.
he still hasn't released the funds
It's EB, the financial intermediary, who handles the money.
nash_cyberpunk
OP3 years agoVery well, but you are not answering the question: can he make a return for a non-conforming item, as you seem to suggest?
The listing was quite explicit, especially since a simple Google search shows you the product in question. Can he argue on that basis?
*miss-tigri*
Mentor3 years agoHello
The answer is given: if there is a dispute over non-compliant item, the “return refused” note is not valid (even if it’s a fake excuse).. eBay doesn’t beat around the bush to find out whether the item was properly described and whether the buyer is using a fake excuse to make a return ..
You will simply have the option to contest eBay’s decision and provide proof of your good faith at that point ...
nash_cyberpunk
OP3 years agoSo as usual, buyers can take it out on sellers. I'm waiting to get the dispute and EBAY then it'll be over for me.
Thanks for your replies
lingma85
Mentor3 years agoHello @nash_cyberpunk
You say----->
" He did receive it, but two days after receipt he sends me a question saying he doesn't know how to connect it and asks me how I proceeded. I should point out that I had stated in the listing "returns refused"."
Then, you write---->
"I can feel the dispute coming, the kind where it's like "ah, but I didn't know it had to be connected to a master keyboard or a PC to get sound" or else "I don't understand MIDI at all, refund me!""
and the best->
" The listing was still explicit, especially since a simple search on Google shows you the product in question"
Uh...
Clearly, you sold an item whose operation you don't know at all, which seems a bit odd coming from someone who should, at the very least, be able to inform or guide their customer about the item they are selling...
On the other hand, instead of helping your buyer and putting in a bit of effort to avoid criticism, you say here (it's a translation.... = that he should fend for himself and do a search on Google himself...
That's not how a seller should behave...
- a listing must give ALL the details so that a buyer has no regrets (especially for the amount asked = €400 is not nothing).
In this story, if you don't make up for it by giving your buyer plenty of explanations, you're headed for a dispute...
Finally you say------> ", I'm clearly going to take the services of a lawyer because I can't take buyers' bad faith anymore"
- the best thing would be to take some seller training so you can provide your service as well as possible... A lawyer won't be able to do anything for you.
as for the content of the "explicit" listing, but which is + more than mini/mini...-----> see screenshot below.
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Best regards