Buyer refuses the goods | Community Mentor Help

klatt1925 · 2026-03-27T06:55:55.987000Z

I sold an item to a buyer and he’s accusing me of not having sent the right product. When he opened the package he found the watch I sent, he even took a photo of the watch with the letter and the tracking number. Even though I did send the right product. What should I do in this kind of dispute? If below his second reply is because (strangely) I can no longer find the first one with his photo: (Good evening, Yes you removed the strap as requested but you clearly did it on the wrong watch! In any case not on the one I ordered (model W-754H). I received another watch that has nothing to do with it (model W-213). (See photos from this afternoon confirming this (front and back views). Please check your original listing carefully and confirm your mix-up in sending the watch, mistakes happen. Regards,)

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Buyer refuses the goods | Community Mentor Help | eBay France