Incorrect buyer address, package return

Question

Hello everyone, my buyer entered the wrong postal code in his eBay profile.
I sent his order in a parcel with postage via eBay and so with his error. Chronopost noticed the address error and has just returned the parcel to me after a week of back and forth.
How does the buyer pay to resend the parcel to the correct address? Via eBay? And what happens if he refuses to pay for the new shipment when he was the one who made the original mistake with his own address? Thank you

lingma85 · Accepted Answer

Hello @golgoth_76 How does the buyer pay for the return shipping of the parcel to the correct address? Via eBay - Check with the buyer for payment by PayPal, bank transfer or cheque... payment for a return won't be made through eBay... And what happens if they refuse to pay for the new shipment even though they were the one who made the mistake in the first place with their own address? - You will refund them the amount of the product but not the shipping costs. Refund buyers | eBay Best regards

koalagris · Answer

Good evening @golgoth_76

For the buyer to pay the shipping again: that can’t be done via ebay, so the payment method needs to be agreed between you.

Since the buyer did not provide the correct delivery address, they are not covered by ebay’s customer guarantee:

https://www.ebay.fr/help/policies/ebay-money-back-guarantee-policy/rglement-de-la-garantie-client-ebay?id=4210&st=3&pos=1&query=R%C3%A8glement%20de%20la%20Garantie%20client%20eBay&intent=exclusions%20garantie%20ebay&lucenceai=lucenceai&docId=HELP1238#section1

Regards