Incorrect address and refund | Community Mentor Help

guilh_brune · 2024-06-19T03:20:47.409000Z

Hello,I placed an order 2 weeks ago, which was not delivered because of an incorrect or incomplete address. It was the post office that messed up, since the address was correct but the mail carrier didn’t take the time to look for my mailbox (I moved recently). So the package was sent back. I sent messages to the seller to explain the situation, but they are not responding and I don’t know whether they were able to retrieve the package. So I ended up opening a dispute for item not received, and so far I haven’t gotten any more replies. Will I get a refund, knowing that the customer guarantee does not cover cases of incorrect addresses? I’m really angry at the mail carrier who put me in this mess just out of laziness. Thanks in advance

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