Sticker tracking export issue starting with LV. | Community Mentor Help

swaykay · 2024-11-14T18:48:06.086000Z

Good evening everyone! All shipments containing stickers starting with LV were blocked by the post office starting last June. Like all the sellers affected, I had to refund the customers who didn't receive their orders. Supposedly, the post office was to contact the senders to inform them of what would happen next, but I realized 2 days ago that a large portion of the parcels was delivered in September and without us being notified beforehand. I called customer service today to find out what Ebay could do and it’s up to me to contact all the customers concerned to ask for payment for the items. Since this is a problem with La Poste, Ebay has nothing planned for this kind of situation. The problem is that the messages I send to buyers to claim the payments due are automatically blocked. Does anyone know how to resolve this story? Is there a procedure to escalate all the transactions concerned for a global handling? Thanks in advance.

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Sticker tracking export issue starting with LV. | Community Mentor Help | eBay France