after 30 days

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Hello, i haven t received my item but it is after the 30 days. Can I even be refund or is it lost for me?

yocha_2830

Posted 3 weeks ago · Edited 3 weeks ago·Last reply 3 weeks ago

2 comments

*miss-tigri*

Mentor3 weeks ago

Hello @yocha_2830

You can possibly open a dispute on PayPal if, by chance, you paid with it.

lingma85

Mentor3 weeks ago · Edited

Hi @yocha_2830

If the 30 days after the presumed delivery date have passed, you can't expect anything from the site...

You will then have to use the legal means available to you-->

if the seller is a private individual---> registered letter demanding that they ship the goods to you or compensate you within a timeframe you determine, failing which you will file a complaint and/or more if needed.
if the seller is a French pro---> registered letter to claim the item or a refund...... with notice that you will submit a case to the DGCCRF in their city or yours... (in general, that gets things moving...)
if the seller is foreign----> you can try talking it through, but with no guarantee... as for any legal action, that could end up costing a lot...

So it all depends on the value of your purchase and on the situation/status of your seller.

Therefore, you need to keep track of your purchases and not let time go by without acting... or let a crafty seller pull the wool over your eyes...

If the 30 days are not completely over yet, see here-------->

Best regards