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help
hello I made a group sale, the buyer paid me but when adding up the shipping fees.
there is an overpayment on the shipping costs that I have to reimburse him but ebay refuses to let the buyer send me his email to make the refund and impossible to call ebay thanks have a good day
1 comment
koalagris
Mentor1 year agoHello @melobrocante
No need for their email to make a partial refund:
https://www.ebay.fr/help/selling/managing-returns-refunds/rembourser-les-acheteurs?id=5182&st=3&pos=1&query=Rembourser%20les%20acheteurs&intent=remboursement%20partiel&lucenceai=lucenceai&docId=HELP1608
Best regards