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alexander HOLTZ PREMIER Focus 30/99 PFAP-AH 2022 23
Summary: gwecalo_66 sold a Hockey card to a buyer in Germany, who claimed not to have received it and got a refund. Later, gwecalo_66 discovered that the card had in fact been delivered. They are looking for advice on what steps to take with eBay. koalagris shared a link to an eBay help page for disputing a decision regarding a return or a missing item.
Hello everyone.
I'm facing a very specific problem. I sold a Hockey card to a buyer in Germany. She filed a claim 3 weeks later because she hadn't received the card (early June). So I issued a refund because La Poste couldn't get back to me before the beginning of this month.
But now, today, I'm being told that the buyer did receive the card on 06/06. Obviously, she never got back to me... Does anyone know what steps I can take with Ebay?
Thanks in advance!
koalagris
Mentor1 year agoBonjour @gwecalo_66
Voir cette page :
https://www.ebay.fr/help/selling/managing-returns-refunds/contester-une-dcision-debay-concernant-un-retour-ou-un-objet-manquant-vendeurs?id=4369&st=3&pos=2&query=Contester%20une%20d%C3%A9cision%20d%27eBay%20concernant%20un%20retour%20ou%20un%20objet%20manquant%20(vendeurs)&intent=contester%20litige&lucenceai=lucenceai&docId=HELP1306
Cdlt