Ambiguity in eBay description of cancellation by Buyer | Community Mentor Help

navagva · 2024-02-27T20:20:13.759000Z

Hello, On the pagehttps://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4004two cases are described:- "Cancel an order you placed less than an hour ago"- "Cancel an order you placed more than an hour ago" But what does "order" mean? And what is the moment (depending on what the word "order" is supposed to mean) from which the hour before or after which the cancellation procedure changes slightly is counted? Should we understand that this is the moment when the Buyer pays for the item they won, and that the word "order" is equivalent to "payment"?In this interpretation, the starting point of the counted hour occurs after a more or less long delay after the end of the auction, since a Buyer can take more or less time before making their payment.Why then not write "payment" instead of "order" in this case? Or should we understand that this is the end of the listing, which occurred at its scheduled end time, and expired because there is a Buyer?But in that case, the word "order" is highly inappropriate; it is not an 'order' but the end of the listing and it should rather say "Cancel an auction you won less/more than an hour after the end of the listing" For me, it is incomprehensible.What is the actual practice?

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Ambiguity in eBay description of cancellation by Buyer | Community Mentor Help | eBay France