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PL-S9W1355110 UV-C bulbs
Summary: xenop_86 reported a problem with the delivery of two UV-C bulbs ordered on eBay. One of the bulbs was properly packaged, but the other was poorly protected and arrived defective. Despite sending photos as proof, xenop_86 received no response from either the seller or eBay. koalagris suggested a link to eBay's return instructions, and *miss-tigri* suggested submitting a return request for a possible refund. jacquelinedu36 expressed concerns about international return shipping costs, which could be at xenop_86's expense.
I sent the photos of my latest order to eBay and to the supplier (2 UV-C PL-S9W1355110 bulbs) photos showing the condition they were packed in! The first, a small box protected by cardboard shavings, impossible for it to move, great, the second in another box 3 times bigger than the first? all alone in that box? with no protection at all? bouncing around in every direction, hitting the sides like in a trampoline, the two boxes taped together, everyone knows that delivery drivers are very delicate with small parcels, in short the wandering bulb does not work, eBay knows about it as does the supplier. after 3 attempts to prove what I said, with photos to back it up, there is complete silence? €30.66 for the bulb anyway, I thought eBay protected its customers? I think all of this is normal, please excuse me, kind regards.
jacquelinedu36
Mentor2 years agoHello,
I'm afraid your seller won't send you a return label > Netherlands > Australia > France
Return at your expense with a refund request > return shipping cost ??
*miss-tigri*
Mentor2 years agoHello
By making a return request with the link from @koalagris (hello 👋) ,the seller will have the option to accept the return or offer you a partial refund.
koalagris
Mentor2 years agoReturn request for the 2 bulbs (delivery not as described, one being dead):
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=demande%20de%20retour&lucenceai=lucenceai&docId=HELP1134