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missing arm notice
The product was purchased on September 19, 2025. I sent it to the delivery address indicated by the buyer in the system. The product arrived at his address on September 24, 2025, but he did not receive it. The buyer reported an incorrect delivery address. The product remained in Mondıal Roley's warehouse for about 15 days, and the system shows that the buyer did not receive it. The carrier then reported the product as lost. What should I do in this case ?
2 comments
lingma85
Mentor11 months agoGood evening @autopicesfrance
If the parcel is lost... you must---->
1) - refund the buyer for what they paid for their purchase (in full = item price + shipping costs)..
Refunding buyers | eBay
2) - contact Mondial Relay so that this carrier refunds you as предусмотрed in its T&Cs.
Kind regards
koalagris
Mentor11 months agohttps://www.mondialrelay.fr/faq/recevoir-un-colis/que-faire-si-mon-colis-est-perdu/