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cancellation
Hello
I have someone who made a purchase and is now changing their mind, saying
he made a mistake, what should I do
thanks for your help
shimar123
Posted Aug 16, 2026 at 6:50 AM · Edited Aug 16, 2026 at 6:50 AM·Last reply Aug 16, 2026 at 8:22 AM
2 comments
*miss-tigri*
MentorAug 16, 2026 at 8:22 AMHello
Has the payment been made?
She needs to make a cancellation request, which will have to be accepted.
No point trying to force the sale 😉, better that than a lame excuse to ask for a return.
francexpressdeal
MentorAug 16, 2026 at 8:19 AMHello @shimar123
if you have received a cancellation request via the eBay process, see this link:
Cancel an order as a seller | eBay
If your buyer has just told you they want to cancel by message, send them this link:
Cancel an order as a buyer | eBay