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Order cancellation
I placed an order and by mistake didn't select delivery to a parcel pickup point. Since hand delivery is impossible, I immediately requested cancellation, but the seller hasn't responded to my messages or my request for 2 days. Can the seller refuse the cancellation ???
Thanks.
GM
Thanks.
6 comments
koalagris
Mentor1 year agoGood evening @gae_39429
See this page:
https://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4004&st=3&pos=1&query=Annuler%20une%20commande%20en%20tant%20qu%27acheteur&intent=annu&lucenceai=lucenceai&docId=HELP1019
Regards
gae_39429
OP1 year agoI read this section in detail.
If I understand correctly, the seller has taken the money, and has no obligation to cancel a sale even though I can't receive the item in person. I can't even leave feedback for this seller who takes the money without letting me place the order again so I can receive the item. Ebay therefore protects dishonest sellers. I'm disgusted; I explained that I just wanted to change the delivery method but the seller can freely keep the payment without delivering the item since I can't come pick it up.
Why is there no referee?
GM
koalagris
Mentor1 year agoAre you sure you read it properly?
if cancellation is refused and there is no item you will have access to the dispute for item not received.
Just so you know, the change you’re asking the seller for is impossible for them: you can’t change a collection-only listing into one with shipping, you have to cancel and make a new purchase with delivery. Which means it would be silly of them not to accept your request...
All that’s left is to wait.
gae_39429
OP1 year agoI did submit an immediate cancellation request, specifying the reason and saying that I was waiting for the cancellation before placing the order again with shipping, but the seller never replied...
I was also telling myself that he has no reason to refuse, since I plan to buy the item. His lack of response is making me doubt.
I’m going to wait... Thank you.
koalagris
Mentor1 year ago"I can’t even leave a rating for this seller" = the seller has 3 days (3x24h) to respond to your cancellation request, why do you already want to rate them??? 🤔
WAIT
gae_39429
OP1 year agoAs expected, the seller didn’t respond to my cancellation request within the 3 days. My request was therefore automatically rejected.
Thanks to eBay’s phone support (very efficient!), I asked for a refund, which should go through even if the seller stays silent.
Since the seller never showed any sign of life (even though he had every interest in accepting the cancellation so I could place my order again), he lost my trust. I won’t be ordering from him after all.
I still think it’s regrettable that I can’t inform other buyers about my experience with this seller, even though, in the end, I suffered no harm thanks to eBay, whom I thank.