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order cancellation
Summary: yoangode0 is facing two problems as a seller. First, a listing was not put on pause as expected, leading to an unwanted sale with cancellation fees. Second, a buyer is not responding for an in-person handoff, and cancelling would result in fees seen as unfair. lingma85 and *miss-tigri* offer advice, including the option of contacting eBay customer service to resolve the issues. koalagris clarifies the conditions attached to payments and no-fee cancellations. yoangode0 plans to contact eBay about the second situation.
Hello,
I have 2 order issues as a seller.
The first, I thought I had put the listing on pause, but apparently the site didn't take that into account, someone buys the item, I have to cancel because I no longer have the item. It seems that fees apply. Have I understood correctly? The buyer will be fully refunded?
Second issue, a buyer asks for an in-person purchase, and then doesn't show up for days. I want to cancel this sale then, especially since I have a lot of interested buyers on other sites, but once again, I see fees!! Even though I'm not at fault?? How is that possible?
Thanks in advance for your replies.
*miss-tigri*
Mentor9 months agoGood evening
There are no fees if you cancel the transaction for non-payment (if that is indeed the case)
https://www.ebay.fr/help/selling/getting-paid/rsoudre-les-litiges-pour-objet-non-pay-avec-les-acheteurs?id=4137&st=3&pos=1&query=R%C3%A9soudre%20les%20litiges%20pour%20objet%20non%20pay%C3%A9%20avec%20les%20acheteurs&intent=Achat%20non%20p&lucenceai=lucenceai&docId=HELP1091
yoangode0
OP9 months agoHello, it's not a non-payment, but a failure to get in touch, so it's impossible to sell.
koalagris
Mentor9 months agoHello @yoangode0
"it's not a non-payment, it's a lack of contact"
What we're asking you is whether the buyer paid online or not...
If they didn't, you have access to the non-payment dispute to cancel free of charge.
Best regards
yoangode0
OP9 months agoIt was paid for properly, but since he isn't replying to me about the hand delivery, I have to cancel.
koalagris
Mentor9 months agook, so we can rule out this solution.
*miss-tigri*
Mentor9 months agoHello
If you cancel the sale, you can benefit from a fee credit..
See this link:
https://www.ebay.fr/help/selling/fees-credits-invoices/avoirs-des-frais?id=4128&st=3&pos=1&query=Avoirs%20des%20frais&intent=Avoir%20&lucenceai=lucenceai&docId=HELP1304
lingma85
Mentor9 months agoGood evening @yoangode0
Your issues...--->
1) - an ad cannot be "paused" when the item is sold elsewhere.. It has to be officially ended------>
End a sale | eBay
For your problem... it's obvious that eBay won't let a bad impression for the buyer slide... and penalizes the seller so they don't do it again..
Refunding the buyer... that's here, if they haven't opened a dispute for item not received.------->
Refund buyers | eBay
2) - contact customer service for this problem... it's here--->
eBay Customer Service
Preferably contact them during office hours and ask to be called back.
Regards
yoangode0
OP9 months agoHello,
Yes, I meant to say be cancelled. I did that for several listings but apparently not for this one.
I made the cancellation, but the summary isn't clear, it looks like the buyer still has fees anyway, which I find pretty unfair 😕
And for the 2nd situation, yes, I'll call them.
Thanks