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purchase cancellation
Summary: aga_ron reports difficulties finalizing an online purchase because the seller does not ship to France, contrary to a prior confirmation. koalagris suggests waiting to contact customer service the next day and proposes asking the seller to add aga_ron to a list of buyers exempt from the restrictions to resolve the problem.
Hello. I am confirming a purchase offer and moving on to payment. An information message at the top of the page tells me that the seller does not ship to France. Yet the seller had confirmed to me that shipping to France was €15. I am being asked to change the delivery address. I can't go any further, I can't remove the item from my cart, and if I send a message to the seller, that counts as payment acceptance...What should I do? (It is after 6 p.m. and customer service cannot call me)
koalagris
Mentor1 year agoGood evening @aga_ron
"It’s past 6 p.m. and customer service can’t call me" = that will be possible starting tomorrow (9 a.m. to 6 p.m., 7 days a week).
You can always, in the meantime, ask the seller to add your username to their list of buyers exempt from the required conditions; that should solve the problem.
Best regards