Cancellation by the buyer

Question

Hello,A member bought an item from me without reading the listing properly, and didn’t see that it was for local pickup only (shipping impossible, it’s a TV).Being in two different departments, it’s impossible for him to come pick up the item.So he cancelled the sale with the reason that pickup of the item was impossible, and thus made me responsible for the problem.If I accept the cancellation, I end up with fees because of his mistake, which is of course not normal at all.How can I modify the...

koalagris · Accepted Answer

Bonjour @spoonozor    Seul le service client aura la main : https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service%20client&lucenceai=lucenceai&docId=HELP1326   Cdlt