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Cancellation and review
Hello, once again a buyer won the auction but doesn’t pay despite my 2 follow-ups, how do we cancel this sale for unpaid item since the dropdown menu only offers
Item out of stock or damaged
Cancellation requested by the buyer
Problem related to the buyer’s shipping address
none of these solutions interests me, they’re incorrect, and also how do you leave feedback?
1 comment
koalagris
Mentor3 years agoHello @snooker017
https://www.ebay.fr/help/selling/getting-paid/rsoudre-les-litiges-pour-objet-non-pay-avec-les-acheteurs?id=4137&st=3&pos=1&query=R%C3%A9soudre%20les%20litiges%20pour%20objet%20non%20pay%C3%A9%20avec%20les%20acheteurs&intent=objet%20non%20pay%C3%A9&lucenceai=lucenceai&docId=HELP1091
"If the buyer still hasn't paid after the invoice has been sent and more than 4 calendar days have passed since the end of the sale, cancel the order by clicking the Cancel order button below and selecting the reason The buyer hasn't paid from the drop-down menu."
(if needed: contact links for customer service right at the bottom of the help page)
As for the feedback: it can only be positive (you can't leave a negative one for a buyer), and negative comments on a positive feedback are forbidden by the site, so best to just leave it alone...
Regards