Cancellation impossible after tracking update | Community Mentor Help

nexthobbyfr · 2026-06-08T19:23:39.729000Z

Hello everyone, Here’s a case I’m seeing for the first time, maybe because I’m acting too quickly. A buyer made a purchase, which I noticed right away, so I created the shipping label and updated the tracking since I was planning to ship it that day. Right after that, they want to cancel the order. No problem, I remove the tracking number and go to approve the request. But then I get a message in the blue box: “You told us that you can no longer cancel this order because you have already shipped it.” I go to the order page to cancel it manually and I get this message: “This order cannot be canceled because a cancellation is already in progress.”. So I don’t see any solution, except the “Issue a refund” option. But what about the cancellation request? Thanks everyone for your help.

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