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Cancel reject
EBay is telling me that I’m going to receive the item, which isn’t possible !!!!!
Since it no longer exists !!!
I contacted the seller, but how can I get a refund?
Because this is getting ridiculous
2 comments
koalagris
Mentor7 months agoYour seller couldn't care less about you.
It was up to him to accept the cancellation; he had 3 days to do it, otherwise it is automatically refused when the item has already been paid for (and automatically accepted when it hasn't).
So not only did he do nothing (apparently even confirming shipment), but on top of that he isn't even taking responsibility for his mistake by issuing a cancellation and refund himself, which is now solely up to him:
https://www.ebay.fr/help/policies/member-behavior-policies/rglement-sur-lannulation-de-commandes?id=5298&st=3&pos=3&query=R%C3%A8glement%20sur%20l%27annulation%20de%20commandes&intent=annulation&lucenceai=lucenceai&docId=HELP1682
Because of his inaction, you'll have to wait until the delivery deadline has passed so you can open a dispute for item not received and get your refund:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135
Don't fall into the trap of blaming the site for everything...
francexpressdeal
Mentor7 months ago@cyrkoutc_0
"I contacted the seller "
And what did they tell you?
From what you're explaining, it wasn't eBay that refused your cancellation, but rather your seller, by indicating that the item had already been sent.
So you'll need to open a dispute for item not received once the maximum estimated delivery date has passed:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re&lucenceai=lucenceai&docId=HELP1135