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Cancel an order
Hello,
I had placed an order and the seller sent me a message telling me there had been a computer glitch, so I replied that since he hadn't sent the parts, I wanted to cancel the order. But when I go to ''CANCEL THE ORDER'' it tells me I can't cancel because it has already been shipped, even though the seller clearly told me that that hadn't yet been done because of a glitch. WHAT SHOULD I DO? Thanks to those who will reply.
4 comments
*miss-tigri*
Mentor2 years agoHello
If the order is marked as sent, there’s nothing you can do except wait until the estimated delivery date has passed to open a case for an item not received:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=7
Unless the seller cancels it on their side.
ulmv11
OP2 years agoBut no, the order hasn't been sent because the seller sent me a message saying that due to a computer glitch he hadn't been able to send the part. So I immediately tried to cancel the order but it won't let me.
*miss-tigri*
Mentor2 years agoI understand that it wasn’t sent but marked as such ..
It’s up to the seller to do what’s necessary .. If they can’t do anything, follow the procedure I linked you to ..
*miss-tigri*
Mentor2 years agoAnd for your seller:
https://www.ebay.fr/help/selling/getting-paid/annuler-une-commande-en-tant-que-vendeur?id=4136&st=3&pos=3&query=Annuler%20une%20commande%20en%20tant%20que%20vendeur&intent=Annuler&lucenceai=lucenceai&docId=HELP1090