cancel an order - error message | Community Mentor Help

cpl63 · 2024-11-18T18:24:54.860000Z

Hello, I placed an order by mistake a few days ago, and I canceled it right away. The seller apparently didn’t log in for several days, and the cancellation was automatically refused. Now the seller is replying, they’re fine with canceling the order, and they’re asking me to make another cancellation that they’ll approve. Problem: when I request a cancellation, I get a red error message saying that a "cancellation is already in progress". And when I go to the current cancellation, it shows the status "cancellation refused", and I can’t do anything. How can I cancel the order in this particular case? Thank you,

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cancel an order - error message | Community Mentor Help | eBay France