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cancel an order - error message
Summary: cpl63 accidentally placed an order that they tried to cancel, but the cancellation was automatically refused because the seller was offline. Although the seller now agrees to the cancellation, cpl63 is getting an error message saying that a cancellation is already in progress. koalagris suggests contacting customer service to resolve the issue and mentions that the seller can also initiate the cancellation.
Hello,
I placed an order by mistake a few days ago, and I canceled it right away.
The seller apparently didn’t log in for several days, and the cancellation was automatically refused.
Now the seller is replying, they’re fine with canceling the order, and they’re asking me to make another cancellation that they’ll approve.
Problem: when I request a cancellation, I get a red error message saying that a "cancellation is already in progress".
And when I go to the current cancellation, it shows the status "cancellation refused", and I can’t do anything.
How can I cancel the order in this particular case?
Thank you,
koalagris
Mentor1 year agoGood evening @cpl63
Check with customer service:
https://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4004&st=3&pos=1&query=Annuler%20une%20commande%20en%20tant%20qu%27acheteur&intent=annuler&lucenceai=lucenceai&docId=HELP1019
Contact link all the way at the bottom of the help page
The seller also has the ability to initiate a cancellation (if they don't know how, tell them to come to the forum).
Best regards