Cancel a payment entry | Community Mentor Help

schwei-jean-57 · 2024-10-06T17:11:16.782000Z

Hello,A buyer purchased or reserved 2 items. There was no payment because we handled it through another listing as a single lot. I mistakenly confirmed receipt of payment for the first transaction.I am trying to cancel this sale but can't get it done. The dropdown menu "Cancel a transaction" does not accept confirmation. Yet eBay charged me transaction fees on this cancelled listing for which there was neither a completed sale nor payment.How do I cancel the listing and get back the fees wrongly collected by eBay? Thanks!

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