eBay ad cancellation, failure to comply with the general terms and conditions | Community Mentor Help

Anonymous User · 2024-09-09T08:52:08.964000Z

Hello, I posted a sales listing for glucose sensors on 07 /09/24. Ebay removed the listing, considering that it does not comply with the regulations on products sold with a prescription. I filed a complaint, stating on the one hand that the product is offered by other sellers on the site and on the other hand that this product is available over the counter and not conditional on presenting a prescription (unless the patient wants to be reimbursed by social security). E bay accepted and sent me an email reactivating the listing. Not seeing the listing displayed, I created it again. But once again, jebay cancels the listing, for the same reason but this time considering that the item is a hearing device (whereas it is a glucose sensor). And in passing they sent me a warning. I do not understand Ebay's decisions; my listing complies with the regulations and the product does not appear on Ebay's list of prohibited items. How can I resolve this situation. Thank you in advance for your help

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eBay ad cancellation, failure to comply with the general terms and conditions | Community Mentor Help | eBay France