Apparently when we report a problem to a seller, they don’t respond to us in French
The seller takes a malicious pleasure in replying in his own language, which causes problems of misunderstanding between buyers and sellers. On my last order the problem keeps going. I was supposed to be delivered on January 10, today is the 15th, and eBay is asking me for 3 more days. I'm fed up with this same old story over and over again; see all my messages since this transaction. From the start, it was suspicious
On the order details there is a delivery window "between xx and xx" = it is only the day after the deadline date (so the second date) that a dispute for an item not received is possible:
If you buy abroad, it’s up to you to communicate in the seller’s language (they don’t have to master every language on the planet), or at the very least in English (the most common language); you can also use an online translator (whether to send a message or to understand the reply): there’s no shortage of them on the net.
No one here, on this user forum, has access to the messages exchanged: that is solely the responsibility of customer service.
max2661953
·2 years ago@jedeb1424 ,
The seller takes a sneaky pleasure in replying in their own language
Sneaky guys, these sellers 😈
koalagris
Mentor2 years ago@jedeb1424
Hello ??? 😕
On the order details there is a delivery window "between xx and xx" = it is only the day after the deadline date (so the second date) that a dispute for an item not received is possible:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135
If you buy abroad, it’s up to you to communicate in the seller’s language (they don’t have to master every language on the planet), or at the very least in English (the most common language); you can also use an online translator (whether to send a message or to understand the reply): there’s no shortage of them on the net.
No one here, on this user forum, has access to the messages exchanged: that is solely the responsibility of customer service.
Best regards