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Money stuck while the buyer left feedback
Summary: one-no expresses his dissatisfaction with eBay over the freezing of funds, despite a positive review from a buyer. He contacted customer service but did not get a satisfactory response. koalagris and *miss-tigri* reply by explaining that the buyer’s feedback or confirmation of receipt does not release the funds, and that item tracking is generally used for these transactions.
Hello,
It’s unacceptable on Ebay’s part to block funds on the pretext that the buyer did not send a message through the messaging system, when they confirmed it with a rating.
I contacted customer service, who no longer respond to my callback requests because I made it clear that this had become utter nonsense!
I have been an eBay seller for 20 years, and it’s sad to see a platform become what it has become.
I’m being told that I must receive a message from the buyer confirming receipt of the item, even though they already left me positive feedback.
My money is blocked! Unacceptable!
*miss-tigri*
Mentor8 months agoHello
It's strange that this hold is in place because a buyer has never had to confirm a transaction.. It’s the item tracking that shows the item was received.
https://www.ebay.fr/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Paiements%20bloqu%C3%A9s&intent=Paiement%20blo&lucenceai=lucenceai&docId=HELP1450
koalagris
Mentor8 months agoHello @one-no
Same answer as in this thread:
https://communaute.ebay.fr/t5/Aide-entre-membres/Declaration-livraison/m-p/2971439#M70071
Regards
P.S.: neither the feedback nor the delivery unlocks the funds....