€2,800 scam on a sale | Community Mentor Help

dealicash-eu · 2025-06-08T06:22:19.748000Z

Hello, We regularly sell on eBay, but today we have a problem with a high-value sale on which we were the victim of a scam; perhaps some of you have faced the same problem: The customer places an order The customer is delivered (insured parcel, against signature of course) The customer opens a first dispute for non-delivery with eBay; dispute closed in our favor of course The customer opens a second dispute with their payment provider (Paypal in this case) for item not as described. The customer is refunded. We obviously received no explanation, no message from the customer, no tracking number in case the item had been returned to us ... Do you have any idea how to contest this kind of decision by the payment provider? eBay asked us to contact Paypal, who can't do anything, since it's not our paypal account. Thanks in advance for your replies 🙂

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€2,800 scam on a sale | Community Mentor Help | eBay France