eBay scam

Locked

Discussion interactions are currently paused.

Summary: gaepat70 shared their experience with an eBay order that never arrived and expressed frustration over the lack of a refund. The seller claimed the items were returned because of shipping issues, but still didn’t issue a refund despite several requests. gaepat70 contacted eBay customer service without success and is considering legal action. Other participants, lingma85 and koalagris, questioned how the situation was handled, mentioning the importance of following deadlines and the proper procedures on eBay.

Hello everyone,

I’m reaching out to share my experience with an order placed on eBay on March 6 that I never received. Here are the details of my situation:

1. I placed an order on March 6, but I never received the products.
2. The seller informed me that the products were returned because of a shipping issue.
3. I contacted the seller several times to get a refund, but they seem to want to drag things out by using eBay’s terms as an excuse.
4. eBay refuses to refund me and keeps sending me back to the seller, leaving the situation stuck.

As a buyer, I have respected all the purchase conditions, and I find it unacceptable not to be refunded for an order I never received. I told eBay that if nothing is done quickly, I will file a formal complaint and consider legal action to defend my rights.

Have you ever encountered a similar situation? How did you manage to resolve it? I’m open to any advice and suggestions to move things forward.

Thank you in advance for your help.

Best regards,

gaepat70

1 View listings

Posted 2 years ago·Last reply 2 years ago

10 comments

koalagris

Mentor2 years ago

View listings

Good evening @gaepat70

"As a buyer, I respected all the purchase conditions" = maybe, but did you respect the deadlines to open a dispute ?

The buyer has 30 days, the estimated delivery deadline, to report a non-receipt of an item; the procedure is explained here:

https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135

Once this deadline has passed, eBay can no longer do anything; all that remains for the buyer is to check with the payment provider they used (PayPal, for example) to see whether they have any recourse with them.

File a complaint against your seller if you want...

Best regards

gaepat70

OP2 years ago

View listings

I’m sorry, but my order is worth more than $1400, so I’m not going to leave it at that, that much is obvious. All the more so since I did everything properly; it’s simply eBay that doesn’t want to take responsibility. The seller sent me a screenshot telling me that the products had been considered dangerous goods and rejected by Shipping, and that eBay must fully take responsibility. I don’t know what that means, but in any case, he says the responsibility lies with the carrier. eBay.

lingma85

Mentor2 years ago

View listings

you write----> "The seller sent me a screenshot indicating that the products had been considered dangerous goods and refused by Shipping and that eBay must assume full responsibility. "

Joining the Shipping Programme is just the seller's way of covering themselves for delivery in case of a problem... it's just a tool that eBay offered them and that they accepted....

You need to stop believing anything and everything and find out more beforehand when you buy by mail order...

On the other hand, if you buy products considered "dangerous" or difficult to accept for transit by plane... you also need to find out..

As a result, it would seem that these elements will not help you much in pursuing any kind of action..

It's a shame, but I fear you'll have difficulties at this level..

Kind regards

lingma85

Mentor2 years ago

View listings

Hello @gaepat70

You write----> "As a buyer, I respected all the purchase conditions and I find it unacceptable not to be refunded for an order not received. "

In such circumstances, you should have used the instructions given in this link---->Get help for an item that hasn't arrived | eBay

- which you clearly did not do... since you did not get a refund from the seller...

You also write----> " I told eBay that if nothing is done quickly, I will file a formal complaint and consider legal action to defend my rights. '

That will be of no use since on your side you did not use the tools made available to you by the site... and let things run their course...

It's a shame you didn't come to the forum in time to ask for help, even though you found your way here now to explain your mishap...

Regards

gaepat70

OP2 years ago

View listings

No, no, you're mistaken, I did indeed use all the available tools to file a claim, except that the seller, in our communications, asked me to wait because he was going to make a new shipment, except that the new shipment was never made and in the end he told me that I should see with the United States because the package had been held up at customs, I should point out that this package was coming from the United States, then I contacted eBay customer service via chat in the United States, who advised me to file a complaint. That's why I'm talking about complaints. I'm not trying to commit theft

koalagris

Mentor2 years ago

View listings

"the seller in communications with him asked me to wait" = you should not have waited or believed his nice promises because a dispute does not last forever... you had 21 days after opening the dispute to ask eBay to step in to force the refund (which you would have gotten), after which it was closed with no further action.

https://www.ebay.fr/help/buying/default/ask-ebay-to-step-in?id=4701

In short, you're blaming the wrong target (and keeping on believing this seller): but hey, do what you want, since you're "so sure of yourself"...

lingma85

Mentor2 years ago

View listings

re... @gaepat70

Contrary to what you say...

- if you had followed the recommendations in case of non-delivery, you would not have listened to your seller who was stringing you along... ( the seller in communications with him asked me to wait, he was going to send a new shipment ) and you would not be here looking for a solution that can no longer exist now..

At the moment, all you can do is forget this bad experience, because taking any kind of civil action against a US seller... will cost you more than your purchase...

Best regards

gaepat70

OP2 years ago

View listings

It’s okay, I’ll take care of the steps, that’s why I’m here! You seem very annoyed by my post, I get the impression. Maybe you’re a salesperson?

koalagris

Mentor2 years ago

View listings

"that’s why I’m here" = registered with E.A. and in dispute with a US seller, one is entitled to wonder why you’re coming to post on the eBay forum FRANCE...

====

https://community.ebay.com/

lingma85

Mentor2 years ago

View listings

Whether I’m the seller or the buyer... it doesn’t matter at all..

- I’m just someone replying who has already seen all sorts of problems of this kind go by... and it doesn’t upset me...

- It just saddens me to see people put so much money into risky transactions without taking basic precautions... then regret it while loudly declaring that they won’t let it end there..

That’s all..

Regards