Scam by a seller and account blocked | Community Mentor Help

paph_7278 · 2026-04-03T08:44:20.351000Z

Hello, I was the victim of an electric radiator seller who : 1° sends a product that arrives in a damaged box, already opened several times, and does not match the description on eBay (size, color,...) 2° accepts the return of the product (so I print the label provided by eBay, stick it on the package) which I hand over to La Poste on the very day I received it 3° does not report its receipt to eBay, which keeps following up with me several times, insisting that I send it... As if by chance, my account has been blocked since the day I sent the package back: I read "The information entered does not match" as soon as I enter my email address... So, it is impossible for me to report to eBay that I sent the package back. I opened another account this morning. What should I do to report this scam? I can't find a contact form for a complaint. Thank you for your help, especially if someone from eBay is reading me... Pierre

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Scam by a seller and account blocked | Community Mentor Help | eBay France