Item purchased but not shipped, the seller isn't responding to my messages What should I do??
Summary: d7htt-67 bought a product on eBay but has noticed that their shipment has been stuck in the status 'Shipping Label Created, USPS Awaiting Item' for a week. Despite several attempts to get in touch, the seller is not responding to messages about this purchase, even though they reply quickly to other questions. lingma85 advises waiting until the expected delivery date has passed before asking eBay's platform for help in resolving the issue.
Hello; I bought a product on eBay and it has been paid for. The only problem is that for a week now the product's shipping status has not changed; it is on 'Shipping Label Created, USPS Awaiting Item'.
I have tried several times to contact the seller and I have never received even the slightest response. To check the seller's attitude, I sent him a question about another product and I got a quick reply from him. So he can clearly see his messages, but he just doesn't want to reply to my main message.
What should I do? Can eBay ask the seller for information? especially since this is an item worth a few hundred Euros.
Thanks;
I would finally like to know if it will
lingma85
Mentor3 years agoGood evening @d7htt-67
Wait until the expected delivery date has passed before doing what’s indicated in this link----> Get help for an item that hasn’t arrived | eBay
Before then, you really can’t do anything... so be a little patient. 😀
Kind regards