faulty item arrived, return made on 09/03/2024, parcel collected by the seller on 13/03/2024, but nothing happens, on the return tracking page I still have the message "send the item back before 25/03/2024. Will the refund be made? .What should I do?

Hello @toucj.rj7h2roy If you followed the process indicated here------> Return an item to get a refund | eBay You have a link to ask the site to intervene ... - use it... Regards

defective item received, return completed, parcel collected by the seller, but nothing is happening, w | Community Mentor Help

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defective item received, return completed, parcel collected by the seller, but nothing is happening, w | Community Mentor Help | eBay France