Article not received and apparently not sent | Community Mentor Help

aureliebouche-3 · 2024-03-09T17:28:07.761000Z

Hello, I placed an order that should have arrived by today at the latest. The item was marked as sent by the seller, but looking at the tracking, it’s clear that it was never shipped. I’m trying to report the item as not received via the "My purchases" tab, etc., but the site doesn’t take my request into account and keeps sending me back each time to the steps to follow (tab "Purchases", click "Item not received") and I just keep going in circles. How is it actually possible to let eBay know that an order was not processed after payment?Thank you

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Article not received and apparently not sent | Community Mentor Help | eBay France