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Stolen item, buyer refunded, insurance not compensated
Summary: huu-dudan-0 sent an item via Mondial Relais, which was then declared lost by the buyer. Although an empty package was returned, the parcel was said to have been destroyed by Mondial Relais. After several attempts to contact Mondial Relais and Packlink Assurance, the insurance based its response on Mondial Relais’s report, claiming there was no damage to the parcel. The buyer is unreachable, and despite resending all the documents to Packlink Assurance, no response has been received. huu-dudan-0 is looking for advice on how to contact eBay to report a potential buyer scam.
Item shipped, declared lost by the buyer, returned packaging empty. Filed a complaint with Mondial Relais (04/2025).
05/2025, contacted Mondial Relais (4 times by mail, 1 by phone). MR's response = parcel destroyed!
06/2025, reimbursed customer and contacted Packlink Insurance (3 times). Response based on Mondial Relais's notice, no damage to the parcel?!? , without contacting the customer, parcel destroyed! Contacted buyer again, he disappeared.
07/2025: resent the whole file and photos to Packlink Insurance: no response to this day!!!
How do I write to Ebay to submit the file and report the buyer's scam????
