Stolen item, buyer refunded, insurance not compensated | Community Mentor Help

huu-dudan-0 · 2025-08-11T14:17:17.452000Z

Item shipped, declared lost by the buyer, returned packaging empty. Filed a complaint with Mondial Relais (04/2025). 05/2025, contacted Mondial Relais (4 times by mail, 1 by phone). MR's response = parcel destroyed! 06/2025, reimbursed customer and contacted Packlink Insurance (3 times). Response based on Mondial Relais's notice, no damage to the parcel?!? , without contacting the customer, parcel destroyed! Contacted buyer again, he disappeared. 07/2025: resent the whole file and photos to Packlink Insurance: no response to this day!!! How do I write to Ebay to submit the file and report the buyer's scam????

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Stolen item, buyer refunded, insurance not compensated | Community Mentor Help | eBay France