Defective items returned and accepted by the seller but no refund

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Summary: elodijame_6 bought a battery for their Croscall M1 Core smartphone, but the phone did not work after installation. The seller agreed to a return, but after receiving it, refused to refund the money, claiming the battery was damaged. elodijame_6 left a negative review, which led to harassment from the seller. *miss-tigri* and koalagris advised checking eBay’s customer warranty conditions to open a possible dispute, but eBay only steps in for items that do not conform. elodijame_6 is still looking for a solution.

hello everyone,

I recently bought a battery for my Croscall M1 Core smartphone, the delivery went really well, but when I plugged in the battery the smartphone would not start, showing a dead battery logo,

so I contacted the seller who kindly gave me a procedure to restart it, which I did after putting the phone on charge on my NFC charger. following this procedure, which did nothing (phone not starting),

I contacted the seller again asking for a return, which he accepted, so I sent him the new battery with my NFC pad, specifying it to him, and he accepted the return.

since then he has confirmed receipt and does not want to refund me either the battery or the shipping, claiming that the battery is damaged ( I should point out that the NFC plate was not glued on when it was sent; I put it on so I could charge the phone, since I only have that type of charger at home )

Now when I asked him for a solution he did not want to refund me, he wanted to sell me another identical battery, but what gets a bit strange is that he told me that this battery did not match my phone model, and that the mistake was mine when I bought it.

When I therefore give him a negative rating, he harasses me on my wife’s phone, repeating no refund,

and when I ask eBay about a non-receipt of the battery he was supposed to send back to me he threatens me, I quote '' no point trying other tricks we will never refund you. If eBay does not remove, on their own initiative, the comment on your platform, we will consider other, more legal, action.

what should I do now.

best regards

elodijame_6

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Posted 2 years ago·Last reply 2 years ago

5 comments

*miss-tigri*

Mentor2 years ago

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Hello

Have you started a dispute process by requesting a return and a refund?

If yes (but I seriously doubt it), ask eBay to step in...

Otherwise, reply to the seller that the negative feedback will be removed as soon as you receive a new battery..

elodijame_6

OP2 years ago

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hello, I could indeed have opened a dispute before the return if the seller hadn't accepted my return, but now that the battery is in his possession...

obviously the negative feedback can be removed when the problem is resolved.

Now he refuses to answer my emails when I contact him on ebay.

that's why I'd like ebay to be able to intervene.

regards