Make sure the billing address you entered matches the one on the card

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Summary: lill04 is having trouble adding their Visa card on eBay because of a message saying there is a billing address mismatch. They express frustration at being unable to reach eBay customer service and at the threat of collections. koalagris suggests contacting eBay.com support, but lill04 is redirected to eBay France, without success even after clearing the browser cache. They are advised to ask the question on the eBay.com forum because the French service is limited by the need for a French phone number.

Hello,

I've been trying for a while to add my Visa card to pay selling fees, but the site won't accept it and this awful message "Make sure the billing address you entered matches the one on the card." keeps coming back over and over, despite a correct address and trying others (also, for the record, a card doesn't have its own address). Now eBay is threatening to send my account to a collections agency when their site clearly doesn't work. It's impossible to contact customer service - the callback request is never

I've lost too much time with this, if anyone has a quick solution, otherwise I'm giving up.