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Summary: bar-815905 shares a complicated preorder purchase situation on eBay with a seller in the United States. After several months without receiving the package that was initially shipped via UPS, the package was returned to the seller without any notification from UPS to bar-815905. Instead of working together, the seller seems to be blaming bar-815905 and offers no solution, going so far as to ignore the messages. bar-815905 is seeking help from the eBay community to resolve this deadlock, especially since there is no refund option available for this preorder purchase.
Hello,
I find myself in a rather unusual situation for which I can't find an answer in ebay's Help tab.
I've also tried to find an email address to contact them directly, but to no avail.
Here's the situation:
On March 13, I made a Presale purchase from a seller in the United States; the item therefore wasn't supposed to be received for several months. The shipping option was Ebay International shipping.
I've already made several Presale purchases from this seller, and I've never had any problems.
At the end of June / beginning of July, he sends me a message giving me the package tracking number. Up to that point, nothing surprising. Around mid-July, I still haven't received any tracking email, so I decide to check the number he sent me in the message itself (unfortunately I didn't have time to do it sooner, I was working crazy hospital shifts). And that's when I realize that he didn't ship through Ebay International as usual, but through UPS.
By checking the package status on their website, I realize that it's in the process of being returned to the sender. I want to say that I never even received an email/message from UPS telling me where I could pick up the package (and it wasn't indicated on their website either, because it wasn't linked to any of my contact details).
So I look into it, do what I need to do to contact UPS to cancel this return, to no avail. By the time I took these steps, I had already informed the seller, who didn't seem bothered by the situation.
A few days later, the package was returned to him. I contact him to ask whether that's really the case, he tells me yes and seems very unpleasant toward me, as if I were the problem (once again, I should point out that I never received the slightest message keeping me informed of the delivery progress, as has always been the case for all my other orders).
So I ask him what we can do, I follow up. He seems really fed up with the situation and replies to me again as if I were at fault.
I explain to him that if the problem comes from UPS's lack of communication, then in that case we're both suffering the situation, and I offer him solutions (I also find it a shame that the customer has to do this kind of thing):
- That I pay the shipping fees again
- That I buy another item and he ships both together (knowing it's comics, so it's very easy to have multiple ones delivered)
But for the past few weeks, he's completely ignored me. He doesn't respond to anything anymore. And this story is starting to drag on, especially since I did buy this item, which he now has back in his possession. I find his behavior quite dishonest, to "hold this purchase hostage".
Because of the very nature of a Presale purchase, I can't take any action on it (refund request, etc.), which is why I'm reaching out for help from the ebay community, hoping someone can help me...
Thank you sincerely for your replies,
Wishing you a nice day,
Kind regards,
Mahé
lingma85
Mentor3 weeks agoHello @bar-815905
That's the problem with pre-sales when the delivery time exceeds 30 days for shipping... and the carrier goes "silent"...
Ebay won't be of any help to you, and the seller knows it.
I'm afraid you'll just have to cry into your beer because you've lost your funds...
forget it and move on, because taking action against a US seller is almost impossible given the money you'd have to put up and the time it would take...
Best regards
.