Need help canceling a return and refunding the buyer directly | Community Mentor Help

*lisal* · 2025-03-31T18:51:20.227000Z

Hello everyone,I sold an item on eBay, but it arrived broken at the buyer’s place. He opened a dispute and eBay offered him a return.The problem is that we agreed together that I would refund him directly and that he would keep the item, without needing to send it back. However, eBay is preventing me from completing the refund because a return is in progress.I’d like to know how to cancel the return request so I can refund the buyer immediately. Has anyone ever run into this problem and knows how to contact eBay to sort it out quickly?Thanks in advance for your help!

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Need help canceling a return and refunding the buyer directly | Community Mentor Help | eBay France