Gold jewelry sold to identify...which would be plated

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Summary: freddydu21 sold a piece of jewelry with an unidentified hallmark, assumed to be gold, but said that authenticity would have to be determined by the buyer. After a delivery issue, the buyer requested a refund, claiming that the jewelry was gold-plated after a test. freddydu21 refuses the refund because the jewelry is damaged. max2661953 advises issuing a refund to avoid additional fees, while *miss-tigri* explains that eBay's guarantee could force the return and recommends having the jewelry appraised before the sale.

Hello, I sold a piece of jewelry that had a hallmark that was supposed to indicate genuine gold, which is why I clearly highlighted the hallmark and stated in the description that the hallmark was to be identified. Since I’m not an expert on the subject (a hallmark with a horse’s head or an inverted seahorse), to protect myself, I clearly pointed out that the hallmark had to be identified. With "seahorse ??" so, looking at the photos, the buyer bought what they could see (macro photo of the hallmark). I had bidders and one person won it from the start. We already had a problem with Mondial Relay and I had to resend the parcel to them, but via Colissimo, and the person received the parcel on April 19... Since that day, they hadn’t given me any news, and today, April 28, they contacted me for a refund and return and told me they tested the jewelry with acid and it supposedly isn’t solid gold... They showed me photos, including one where they almost destroyed the jewelry on one side because they must have rubbed a lot on the touchstone... and so the result would be that it’s gold-plated (except I knew nothing about it at all, since it was a piece of jewelry bought in a lot of jewelry from a 85-year-old lady...) and I had clearly warned that the hallmark was to be identified in my description. I had clearly written "hallmark to be identified, you buy what you see.".. especially since when the person received it, they started giving me a lesson about seahorse hallmarks, saying it was very rare and all that. So if they were so knowledgeable and already knew it wasn’t going to be solid, why buy it in the first place... Knowing that I never talked about solid gold, just "gold jewelry". Meanwhile now they want a return and a refund, except that for me there is no question of refunding since the return is refused and my description clearly takes into account that the jewelry was not guaranteed to be identified as solid gold based on its hallmark and that, on top of that, now that they have heavily filed it down on their touchstone, it will be unsellable... so what solution can I have to avoid a refund? Or how can I prove my good faith to eBay to get this return canceled? Do you have any solutions or advice to tell me?? Thanks in advance

freddydu21

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Posted 2 years ago·Last reply 2 years ago

3 comments

*miss-tigri*

Mentor2 years ago

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@freddydu21
Avec la garantie ebay ,l'acheteur peut demander le retour et le remboursement car vous avez mis or jaune comme matière dans la description ..

Acceptez le retour dans les délais car sinon ,eBay remboursera l'acheteur sans qu'il soit obligé de renvoyer le bijou ..

Il aurait mieux valu faire une expertise avant la mise en vente plutôt que laisser supposer que c'était de l'or ..

max2661953

·2 years ago

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Bonsoir, @freddydu21 ,

Un conseil ? Oui, remboursez de votre plein gré, sinon EB vous prélèvera en plus 16 € de frais.

freddydu21

OP2 years ago

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Si je rembourse le problème c est que la personne va me renvoyé un bijoux habime vu tout ce qu'il a fait dessus donc c est dégueulasse aussi je trouve je serai perdent de tout les côté ..sa Crain