I bought a Robertshaw gas valve, the seller doesn't want to hear anything about it. €165 lost because the model I received doesn't match my boiler. The seller doesn't want to hear anything about it and has cashed in the product
The listing is very unclear and could lead to mistakes...
Moreover.. your seller is apparently a professional who is using a personal account on the site (perhaps to avoid having to comply with the legal obligations of a professional)...
You have the seller’s name and address... Send them a little note by registered letter warning them that if they don’t replace it or still refuse to refund you, you will report their behavior to the DGCCRF. Don’t do anything for a few days and---->
lingma85
Mentor2 years agoHello @alluber_0
The listing is very unclear and could lead to mistakes...
Moreover.. your seller is apparently a professional who is using a personal account on the site (perhaps to avoid having to comply with the legal obligations of a professional)...
You have the seller’s name and address... Send them a little note by registered letter warning them that if they don’t replace it or still refuse to refund you, you will report their behavior to the DGCCRF. Don’t do anything for a few days and---->
- Then go here-----> Customer Guarantee | eBay.fr
and you’ll ask eBay for help...
That might get them moving.
Best regards
madelodie
·2 years agoHello ,
at the bottom of this " Help " page.
Open a dispute for non-compliant item by requesting a return.
Regards.
koalagris
Mentor2 years ago@alluber_0
Good evening ??? 😕
not as described in the listing or a reference error on your part when ordering?
professional seller or private individual? ordered in France or abroad?
delivery date?