Purchase Block | Community Mentor Help

theuser_27 · 2026-01-27T13:21:52.911000Z

Bonjour,I’m contacting you because I’m blocked from finalizing an important purchase. My situation has become complicated following several attempts to resolve the issue technically :On my first account, I managed to make a partial payment, but the system now refuses to select the remaining items to pay the balance.I tried emptying this cart to go through a second account, but the transaction was also refused.As a last resort, I created a third account with new details: here, the items are accepted in the cart, but checkout is systematically blocked.I want to assure you of my sincerity :My PayPal is 100% verified (confirmed card and validated CIN).My bank in Morocco confirms that my e-commerce allowance is active and the balance is more than sufficient.These attempts on several accounts were only desperate tries to get around the 'A problem has occurred' message.Can you manually intervene to lift the security restrictions on my identity/card and tell me on which account I should finalize this purchase? I simply want to honor my order with the seller

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