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Persistent “billing address doesn't match” block during seller signup despite all checks
Summary: ahmedf_80 is having trouble signing up as a seller, stuck at the step of adding financial information because of an error message about the billing address. Despite checking and correcting the address on different accounts and trying troubleshooting steps, the problem persists. They contacted customer service and their card support, but without success, and are wondering whether other sellers have experienced a similar issue with an international virtual or prepaid card, seeking specific advice on how to resolve this problem.
Hello everyone,
I've been stuck for several weeks at step 3 (Add your financial info) of the seller signup, with the following error message:
"Please ensure that the billing address you entered matches the address on the card."
WHAT HAS ALREADY BEEN CHECKED AND FIXED:
- Name, full address, and postal code identical on my card (RedotPay), my Payoneer account, and my eBay profile (account type: Individual)
- I contacted eBay customer service by chat twice. An agent identified an address inconsistency and helped me correct it in my eBay settings
- I sent several confirmation screenshots
- I tried all the standard troubleshooting suggested: desktop browser, switching browsers, clearing cache and cookies, full log out and back in
RESULT: the problem persists despite all these corrections.
I also contacted my card support (RedotPay), who confirmed that the card works normally on other platforms (successfully tested on Upwork), so the problem doesn't seem to come from the card itself.
MY QUESTION: have other sellers run into this same block with an international virtual/prepaid card? Is there a specific verification step (3D Secure, a specific form field) that I may have missed?
I'm based in Algeria, if that helps understand the context (international verification).
Thanks in advance for any leads.
