Empty box after Spanish customs inspection (I'm the seller) | Community Mentor Help

jigsaw95520 · 2023-11-16T17:40:30.469000Z

Hello I sold a PS4 console for 199 euros and shipping fees of 50 euros. I sent the console to Spain in the Canaries, it was blocked by Spanish customs, and it was returned to me in France, the delivery person gives me the package but it was open and the console was missing, I did not accept the return. And now the customer has filed a dispute and won it. I end up without a console, and I have to refund eBay. What do I do?Thanks in advance.

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Empty box after Spanish customs inspection (I'm the seller) | Community Mentor Help | eBay France