One clarification: if this concerns the seller you left negative feedback for, since he is in the United States, he will not be able to issue you a return label. You will therefore have to cover the costs upfront.
What I want to tell you is that when I fill in all the fields and when I want to "submit" it displays the page I sent you. I bought 2 identical bottles, the seller sent me 2 different bottles, one of which has a faulty pump. I'm struggling to ask for the return of the items and the shipping slip
No, no solution, I can’t submit my request to return non-compliant products. It’s theft on the part of eBay and one of its sellers. I demand a response regarding the submission of my request. Thank you. Sincerely Annie Azoulay
francexpressdeal
Mentor1 year agoGood evening @anniazoula0
follow the procedure :
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=retour&lucenceai=lucenceai&docId=HELP1134
One clarification: if this concerns the seller you left negative feedback for, since he is in the United States, he will not be able to issue you a return label. You will therefore have to cover the costs upfront.
anniazoula0
OP1 year agofrancexpressdeal
Mentor1 year ago@anniazoula0
"Thanks, but it’s stuck at this"
Do I have to guess the rest? 🤔
anniazoula0
OP1 year agowhen I want to "submit" it displays the page I sent you.
I bought 2 identical bottles, the seller sent me 2 different bottles,
one of which has a faulty pump.
I'm struggling to ask for the return of the items and the shipping slip
Thank you for your help 🙏
- Namaste
francexpressdeal
Mentor1 year ago@anniazoula0
"the seller sent me 2 different bottles"
According to the negative feedback you left, only 1 bottle is different (and your photos confirm it)
"the page I sent you."
You didn’t send me anything.
"I’m struggling to request the return of the items and the shipping slip"
I’ve already replied to you about this...
anniazoula0
OP1 year agoIt’s theft on the part of eBay and one of its sellers. I demand a response regarding the submission of my request. Thank you. Sincerely
Annie Azoulay
koalagris
Mentor1 year ago"I demand an answer" = ??? there's nothing to demand on a forum between users...
Check with customer service.
francexpressdeal
Mentor1 year ago@anniazoula0
"I demand an answer regarding the filing of my request"
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service&lucenceai=lucenceai&docId=HELP1326